Red Robin Gourmet Burgers and Brews

Reviews

• Debra B.

  star star star star star_border 3 September 2026

  Yumm for the burgers. A bit meh for the service. We came in and were seated right away. It took a bit before our server showed up. He was busy with delivering other tables and cleaning up the ones that were emptying. Dude ordered s shake and I had a water (how boring). Even that took a bit to get to the table. The shake was huge and came with the shaker. Bad news was that they were out of malt. Okay. Then we waited and waited for our food. And waited. I was just about to get up and complain when it finally got to the table. We had to ask for the bottomless sides to get refilled. I had the blue cheese burger with a side salad. Dude had a cheeseburger and fries. Ended up taking half the burgers home.
  
  I like the food but probably won't return to that location.

• Courtney S.

  star star_border star_border star_border star_border 27 August 2026

  My husband just told me about his disturbing experience at this location.
  He and his co-worker went here on their lunch break this afternoon, to dine and grab a bite to eat.. While there, a manager started going around to tables speaking to the customers and asking if everything ok but just so happened to "skip" my husband's table. Really?! Was it because they were black? I'm pretty sure that was the case.
  It's a shame that people are STILL being treated differently in 2019 because of the color of their skin. Especially in a place where one is spending their hard earned money. .
  If these are the type of people you choose to hire, you don't have to worry about me nor my husband going to a Red Robin's ever again.

• Patti L.

  star star_border star_border star_border star_border 26 August 2026

  Stay away from here especially if you are starving. The wait for your food is extremely long even at 8:00 PM on Friday night. The food was cold and broccoli served was pretty much raw. Majority of the reviews complained about the long wait for food. It seems like not much has changed to correct the problem.
  
  Since we need to find a place that had non meat options during lent, my sister had the fish sandwich at the Bolingbrook and Oak Brook Red Robin locations. She said that it was good so we decided to go. If only we checked the reviews, very disappointed with the service and food.
  
  We ordered 3 fish sandwiches and 2 kids meals -  pizza and chicken nuggets. We wanted extra basket of the bottomless fries and we asked Ryan to put in another order right away. He said he couldn't until the food came out. So after waiting around 20 mins, 2 basket of fries only came to the table. They were hot. And we continued to wait for the food.
  
  When the food finally came, all 3 sandwiches were cold. The kids meals were hot. However the broccoli was not cooked through and my  nephew choked on the first bite. Our server never came around after he dropped off the food. The only hot food we got were the fries and the kids pizza and nuggets.
  
  When Ryan finally came to check we told him about the cold food and the uncooked broccoli. He said he was going to talk to the kitchen. No manager ever came to apologize for the issues. The apology came through Ryan. The only thing they did was deduct $5.00.
  
  Tried searching for a corporate number or email address but no luck. The web page doesn't give contact information. No more stopping at Red Robin anymore. Really wish there was an option for no star at all.

• Robert B.

  star star star_border star_border star_border 25 August 2026

  Thank you, next! With all the chain restaurants nearby; Chili's, Longhorn, Olive Garden... go somewhere else.
  1) We ordered the French Onion Soup, but it did not contain many onions, was filled with bread, cheese and broth. I counted 5 onion slices. When we called over the the manager (Jaime). His response to my observation was "I can see a slice of onion." Then defended the soup saying that's the way it's made.  I was frustrated he didn't respect my observation. He told me to watch my attitude, he didn't want to be talked to that way. We called over the general manager who was nice, but still was cracking jokes about how he caught the cod, we ordered, himself. A little unprofessional in my opinion. He did refund the cost of the onion soup, but I never received an apology from the store manager. In conclusion, food is tasteless, management in unprofessional. Buyer Beware!

• Mark J.

  star star star star star_border 16 August 2026

  Service here is always awesome when I come in and the food is top notch! The only reason this review isn't 5 stars is because I almost fell a couple times because the floors seem to always be a bit slippery.
  This last visit our server was even better than previous visits! Come in but always be careful where you walk.